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Sellers Policy

1. GUIDELINES USE AND AMENDMENT 

These Guidelines and Policies form part of our Marketplace Vendor Agreement with you. By operating a Seller App Account, you’re agreeing to these Guidelines and Policies.

These Guidelines may be amended from time to time. It is your responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from selling your Products on our Marketplace. Continued use of Seller App will be deemed to constitute acceptance of amended Guidelines.

 

2. PHOTOGRAPHY AND IMAGE GUIDELINES

The Seller is responsible for creating Products pages on the Seller App as well as uploading images and content that meet Ezee Market’s guidelines below.

  1. You can upload up to 5 images for each product in JPEG, PNG, and GIF formats.

  2. The maximum file size is 1MB.

  3. The first Image will be the main image of your product.

  4. The first Image should be the front view of the product

  5. Background of the product should always be white

  6. Image size should always be 680x850 pixels.

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Prohibited

  • Images with part of the product for sale cropped by a frame edge

  • Text, logos, borders, color blocks, watermarks, or other graphics over the top of a product or in the background

  • Images that show packaging or brand or swing tags, except for stockings or socks

  • Visible mannequins

  • Images that do not match the product title

  • Nudity or sexually suggestive images

  • Images that are blurry, pixelated, or have jagged edges

 

3. RETURN POLICY

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  • The Seller shall accept Ezee Market’s Return Policy provided on the Platform. The Seller agrees to renounce its own return policy in respect of orders on Ezee Market.

  • Ezee Market will accept returns from the Customer, at no cost to the Customer, provided that the following conditions are satisfied:

  • The return request must be made by the Buyer by contacting Ezee Market’s Customer service team no later than Fourteen (3) days from the delivery date

  • The Products are returned in the original packaging;

  • The Product shows no sign of usage.

  • The returned Product is not one of the non-returnable Products or brands stated on the Platform.

  • If these conditions contained are satisfied, Ezee Market will collect and send the returned Product to the Seller within (3) days, at no additional cost. The Seller will accept the return.

  • Ezee Market will collect returns at no cost to the Seller if:

    • The return request must be made by the Buyer within six (6) months from the delivery date and must be in line with provisions of Consumer laws relating to the return of defective goods;

    • The product must be defective, appear to be defective to Ezee Market, or must not comply with the Customer’s right to receive safe and good quality goods in terms of the Consumer Protection Act;

    • Ezee Market will proceed with the return process, only if Ezee Market’s after-sales support team failed to fix the problem;

  • Ezee Market will accept returns of Products that reasonably appear to be defective and will not be obliged to investigate the defect; and

  • Defective Products will be returned to the Seller at the Seller’s expense.

  • If the quality control shows that the Buyer is responsible for the defect, the product shall be sent back to the Buyer and there will be no refund.

  • If the Seller or manufacturer is responsible for the defect, the Product shall be sent back to the Seller.

  • In case of disagreement over the quality control, the Seller must provide Ezee Market with proof that the product was not defective and had the quality necessary to be sold when it was delivered to Ezee Market.

  • If at the end of the return process, Ezee Market considers that the final Buyer must be reimbursed, Ezee Market shall refund the Buyer and process the return on Seller App, which will reduce the amount due to the Seller for the particular Account Statement period.

  • The term “return” in terms of this Agreement, includes cancellations prior to delivery to Customer.

 

4. COMMISSION AND PAYMENT TERMS

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  • Ezee Market’s commission:

    1. Ezee Market’s commission for services rendered shall be calculated as a percentage of the Display Price of the Product, excluding tax. This commission structure can be viewed on Seller App.

    2. The commission percentage shall exclude tax shall therefore be added to the commission amount on Ezee Market’s Invoices.

  • Other Fees: All other fees including, but not limited to, delivery fees are intended for users

  • Ezee Market’s invoicing and payment to the Seller:

  1. The Seller shall be entitled to the total amount recorded in the Seller Account Statement and payout will be sent to a vendor after the two-day returned period.

  2. Ezee Market shall settle the balance between the total amount due to the Seller as per the Account Statement and Ezee Market’s Tax Invoice for commission and any other costs as agreed, within 1 month from month-end of the period described in the Account Statement.

  3. The Seller shall furnish Ezee Market with an original letterhead, with the correct bank account details and signed by an authorized signatory, which details shall act as the agreed bank account into and from which payments shall be made.

  4. Ezee Market shall pay all amounts owing in terms into a bank account nominated by the Seller, by electronic funds transfer..

  5. In the event that the Buyer requests and invoices for a Product sale, Ezee Market will issue an invoice on behalf of the Seller in terms of section 54(1) as stated above.

  6. The payment method may be subject to change as described in this Guideline.

  7. Each party shall be responsible for the settlement of its respective tax obligations which arise from any transaction in relation to this contract.

 

5. PENALTY POLICY

Ezee Market places high importance on maintaining the trust of its customers. We have established penalties for Sellers so that customers can shop with a sense of safety and security about their third-party marketplace transactions.

All Sellers should be working toward achieving and maintaining a high level of customer service. To achieve this, Ezee Market enforces penalties to prevent:

  • sale of counterfeit products and non-conformity to the Prohibited and Restricted Products Policy;

  • slow fulfillment of Orders;

  • cancellation of Orders and stock Products;

  • non-compliance with Packaging Guidelines;

  • high rate of Returns of products according to Ezee Market’s discretion and;

  • breach/infringement of any applicable law and regulations.

Below is a list of penalties that may be enforced at Ezee Market’s discretion. It is important to note that this is not an exhaustive list and further penalties may be added:

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  • Quality Check fail penalty – $2 USD

  • Return for poor product quality – $4 USD

  • Out of Stock - $5 USD

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It is Ezee Market’s discretion to institute penalties. Penalties that you have incurred will reflect in your Account Statement available on Seller App. Once instituted, penalties are non-negotiable.

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